Privacy Policy

Last updated: 28 July 2026

LC Plumbing and Heating Services Ltd respects your privacy and is committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and protect your information when you visit our website or use our contact form.

1. Who We Are

LC Plumbing and Heating Services Ltd is a Gas Safe registered plumbing and heating company based in Hatfield, Doncaster. Our registered company number is 13139831.

2. What Data We Collect

When you use our contact form, we collect the following information:

• Your name
• Phone number
• Email address
• The service you are interested in
• Any message you choose to send

3. How We Use Your Data

We use your information solely to respond to your enquiry, provide a quote, arrange a visit, or deliver the plumbing and heating services you have requested. We do not sell or share your personal data with third parties for marketing purposes.

4. How We Store Your Data

Your enquiry is sent securely to the Project Forward CRM, which is hosted by Firebase (Google Cloud). Your data is stored on UK/EU servers with appropriate technical and organisational security measures in place.

5. Cookies and Tracking

This website does not use tracking cookies or advertising cookies. We only use essential cookies required for the basic operation of the site and contact form.

6. Third-Party Services

We use the following third-party services:

• Firebase / Google Cloud — for secure storage and delivery of contact form enquiries
• Cloudflare Pages — for website hosting and security
• Phoenix Financial Consultants — if you apply for boiler finance, subject to your explicit consent

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. How to Contact Us

To exercise any of your rights, or if you have questions about this privacy policy, please contact us:

• Email: info@lcph.co.uk
• Phone: 01302 372781
• Address: 25 Ambrose Avenue, Hatfield, Doncaster, DN7 6QQ